Terms of Service

By accessing and using shinestore.in, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

We make every effort to describe and display our cleaning products, their packaging, and pricing as accurately as possible. However:

• We reserve the right to modify prices, packaging, or product specifications at any time without notice.
• In the case of bulk or institutional orders, final prices will be determined via a customized official quote valid for the period specified in the quote.

Delivery timelines and logistics vary depending on the destination and order size:

• Orders within Coimbatore are typically delivered within 24-48 business hours.
• For shipping outside Coimbatore and across Tamil Nadu or India, transit times depend on the external shipping partner selected.
• Shine Enterprises is not responsible for courier delays caused by unforeseen circumstances, weather, or logisitics constraints.

We pride ourselves on the quality of our cleaning solutions. If you receive a damaged or incorrect product:

• Please report the issue to our customer care team within 48 hours of delivery.
• For institutional and custom formulations, returns are only accepted if the product deviates from the agreed-upon technical parameters or batch specifications.
• Approved refunds will be processed back to the original source payment method or corporate bank account within 5-7 business days.

Shine Enterprises shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products or services, including but not limited to damages for loss of profits, goodwill, use, or data.